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Enhancing business operations

20+ hours of content

100% delivered online

12 months of access to material

0 prerequisites


Continuing education

Completing this course can contribute to your continuing professional development with the below organisation(s).

Broaden your business operation skills with this bite-sized course. Gain the know-how and confidence to run your day-to-day operations smoothly. From start-up to sales, plan strategically, develop effective work practices and policies, and deliver outstanding customer service. Learn how to manage your finances, risks, communication, data, projects and staff for optimal success.

What you'll take away from this course

Understanding of business operations and set up
CRM, project, and risk management skills
Knowledge of financial tools and techniques
People management skills
Customer lifecycle, complaints, and online review management

In this course, you’ll learn practical skills that you can quickly and easily apply in your business and life.

Dive into our rich array of online resources, including videos, podcasts and interactive quizzes, to learn about starting and sustaining a successful business.

Using our intuitive, industry-leading learning platform, you have the flexibility to study entirely online, in your own time and at your pace. Your learning is supported by an interactive Learning Journal, which you will download and use throughout the course. Remember, if you need it, learning support is one click away.

This course is designed and supported by experts and instructors at the forefront of the industry and backed by Endeavour College of Natural Health’s higher education credentials.

In this short course, you will study eight core topics covering all the key elements of business operations – driving, growing, supporting and conducting. You’ll start with a step-by-step guide to setting up your business. Then, learn how to manage your finances, including profit and loss statements and passive income streams. Finally, equip yourself with human resource skills and customer service knowledge that will make your business stand out from the competition.

Introduction to Business operations

Start at the beginning with what business operations is, its goal, role, and implementation tactics.

Business registration

Learn how to set up your business, what to outsource and tips for getting started.

Project management

Gain project management knowledge and learn how to put it into practice.

Risk management

Understand what risk management is and how to integrate it into your business.

Customer relationship management

Learn how to integrate your business by using a CRM and uncover the benefits and features of them.

Financial management

Maximise financial efficiency in your business through learning about tax, passive income, and processes.

Human resources

Gain effective human resource management in your business and understand best practices.

Customer service

Equip yourself with strategies on how to manage your customers.

If you love Business Operations, why not enrol in another short course in business or natural health, nutrition or mental health and wellness?

"It’s never too late to learn something new and incorporate it into your life."

- Lindy Smithies